24/7 Tech Support From iPrevailed Internet Services

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Service is our number one priority at iPrevailed, especially when it comes to customer support. Our knowledgeable technical support staff and sales professionals are available 24 hours a day 7 days a week to help you achieve your goals. We provide a variety of ways to contact us immediately.

24/7 Help Desk
Log-in to our online 24/7 Help Desk and you'll get more than just a fast personal response from one of our trained technicians. Our 24/7 Help Desk is a fully featured help desk system that is available 24 hours/7 days a week. The iPrevailed 24/7 Help Desk has many features to streamline our support process which also helps to improve customer communications.

iPrevailed's 24/7 Help Desk allows convenient submission of support requests from our users. Clients can either use the web based help desk - or simply send an email which is then logged straight into the 24/7 Help Desk database for staff review.

Our 24/7 Help Desk also features:

An easy to use administration interface.
Unique reference numbers assigned to each call for easy tracking.
Searchable database of open and closed calls.
Quality Assurance escalation to easily alert our QA team to any issue.
Notification manager to receive emailed updates regarding server and network status.
Network News to keep you updated on server upgrades.
Quick access to our online manual and training center.
QA team monitoring of all issues to spot trends and implement improvements.

Live Help
Current Status:

Chat live with one of our many Solutions Specialist during the hours of
8am - 6pm CST; Monday - Friday.

To get started simply click on image to your right. Your browser will launch the chat window. You will be asked to enter some contact information and login to the chat room. You will then be able to instantly interface with an iPrevailed Solutions Specialist by typing questions into the applet and receiving instant replies back.

If the Live Help department is unavailable please feel free to leave a message and we will reply as soon as a Solutions Specialist is available to handle your request.

Knowledge Base
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